Unhelpful and rude. After the boy I spoke to failed to get back to me as promised, or to reply to my email, I rang the Appliancenter again next day. The same boy put the phone down on me while I was explaining that I was looking for a combined oven/micro, and not a micro. (That is what he suddenly thought I wanted, despite our previous conversation and my email.) I rang back several times but they didn't answer the 'phone. I rang a different number and spoke with someone else who agreed to look into whether the oven I was considering was the correct size for the space available. He did get back to me but said it was not. I did not trust him and rang several other companies who said that it was. I later bought the same appliance elsewhere and it is now correctly installed. I wonder why their appliance was so much cheaper than other companies'? I wonder about the quality of their appliances. I would not waste my time on them again.