When other companies were not able to send someone for more than a week, on the Friday before the Bank Holiday, John at Appliancentre told me they could have an engineer with us in a few hours and gave me a slot between 1 and 3 pm. Just before 3pm, Andreas arrived and my wife was very impressed by him putting on shoe covers before proceeding beyond our lobby into the kitchen. He quickly resolved the problem with the filter on our washing machine and gave advice on how to keep it lime scale free. His manner was very professional and we would use this company again. It was a great relief to not have to be without the washer for more than a week.