Have your wits about you with this company. Their aim is to sell you a new machine rather than repair your existing one. The technician ran “tests” with a voltmeter on parts of the machine which would not have an electrical current. When I challenged the technician on this he would not back down. Maintained that it was the compressor which had failed, when I asked him to check for a blockage this resolved the issue. Had I not challenged him on this, he would not have investigated. He was basically out to make a sale and prey on uninformed customers. After this, I called the office with feedback that this had happened. I was spoken to be a very aggressive person. When I said, “I feel like you’re being very aggressive”, he said, “yes I am, the problem was fixed, you cannot complain” and then terminated the call. I would not use this service unless you feel that you can confidently challenge the technician, in future I’ll use the manufacturers service which I’d only marginally more expensive.