The repairman was unbelievably rude and condescending. He arrived well outside the appointment slot on both occasions and was dismissive and rude when I asked about the charges. He said they were set by the office and nothing to do with him. He treated me like a "little woman" who didn't understand these sort of things. I found him intolerable and not a man I wanted to be alone in the house with. I will only call them again if the item breaks while under their guarantee. They also used an app to estimate how long your wait will be which was only location based so it told me how far away he was geographically which is of little use if he was still due to spend hours at his previous appointment. When I messaged to ask for an updated eta, which was a service offered on their chosen app, he chose not to respond. My advice is to steer clear of this company!