I ordered my Treadmill directly from NordicTrack just before Easter but when the first delivery date was delayed due to a picking error it came to light that there was an inventory discrepancy at the warehouse and there was no more stock of the Treadmill I ordered. Josh from the Icon customer service team reached out to me that day to apologise for the mistake and to try and find an alternative option. With no delay or fuss my order was changed to the last Incline Trainer that was in stock - Josh secured it there and then to make sure that I had it reserved. There was a slight delay the following week with the delivery but again Josh kept in constant contact and rearranged the delivery for the earliest slot. When the x22i Incline Trainer arrive the following week it was easy to assemble and I was up and "running" that evening. The x22i is phenomenal and superior in every way to any treadmill I have used in any gym or hotel. Add to that the iFit training programmes and options which take any training session to a whole new level - they are completely immersive with the incline and speed automatically adjusting to match the trainer led video that you are following which could be courses anywhere in the world. My thanks again to Josh who was so helpful throughout. I've never experienced customer service as good as this from any company before and couldn't recommend them and the x22i highly enough.