With Treadmills being in high demand at the moment ( presumably down to this lockdown) getting one was a little frustrating, with the first one dropping out of my basket and the second one never arrived but Josh from Customer Services was outstanding, there was one remaining and an upgrade to for my unfortunate circumstances. Delivery of my T9.5S was swift and to the room of my choice. Now assembled I love using my Treadmill and with The iFit it makes it so much more fun. It did have an annoying squeak to begin with but has lessened with use, but I did ring the icon support and they also were Very helpful. I would recommend Nordictrack, Great Machine, bonus with the iFit and a Great Guarantee. Not forgetting Customer Services (Josh) and Support, no problems here, Excellent 👍🏻