This is a tough review to score - NordicTrack themselves were ok, providing a timely refund when asked. But their delivery sub-contractor (Panther) is one of the worst customer experiences I have ever had the misfortune to come across. First, the delivery was cancelled after the delivery slot arrived, I was given 4 different and incompatible reasons for why they couldn't deliver the order that they had confirmed the timing of just hours before. I was on hold for over an hour. I was promised a call-back within 10mins that never materialised in a 2 hour wait. Shocking But fair play to NordicTrack, it took about 3mins for them to process the return, politely.