The delivery did not turn up on time. When delivery finally turned up they damaged my property, even though they only had to deliver to the first room on the ground floor of my house. Then the equipment was damaged when we opened it and we cannot use it. Also we never received the iFit memberships we paid for. I now have two complaints outstanding. Not impressed for £3000. To make matters worse Costco were doing the same elliptical for £150 less, even though the NordicTrack web site had said they gave a 40% discount! If there was an option here for no stars then I would have picked that...giving you 1 star is far too much.