My experience with NordicTrack. I will not be using your services again, my order was delivered. Once we opened the box no parts were available to put the bike together. After a number of calls to your offices nothing has been resolved. 10 days after delivery and no feedback even though I have been chasing over the phone and via email. The email below is the last response I have been provided, I am now out of pocket (£50.00) as I paid a handyman to come and fix the bike which can’t be done as I don’t have any hardware kit that should have been provided in the box. Called today and was told that I would hear back. Very poor services as I have paid for the item and am still waiting. Maybe whoever reads this email at NordicTrack will have some compassion and customer services skills and contact me. Ms S Grewal Good afternoon, I asked our Spare Parts Manager to check for the availability for the hardware kit and our superiors to look into this and check if we can take that package from a prime unit. During tomorrow I should get a reply on this matter as my superior was not in tomorrow. Thank you! Kind regards, Johanna ICON UK Customer Service Telephone: 03301231045 (UK) 0539236102 (Ireland) E-mail: csuk@iconeurope.com