"Update on Order Number 100050446 - 04/08/2017 - Last week following a dispute over a faulty truck, NitroTek's customer service manager promised a full refund: they even got me to send them back the truck under a promise of a refund. a week later...... still NO REFUND, no response to emails from me asking about their promised resolve AND today (04/08/17) was rudely hung up on by their customer service saying the manager is not available. I will post a weekly update on how this pans out...... now contacted Trading Standards to investigate their non conformance with the Consumer Rights Act 2015 AND next week, going to commence legal proceedings at County Court. Next week, I will post names of the customer service management team who contacted me with their false promises, in case you are all contacted by these same individuals and to be aware who they are. I will also post evidence of the email from the manager and their refusal to acknowledge the resolution. Unlucky for them: I have the full support of a well known retailer of RC cars, and their expert opinion, when this turns up in court."