I was asked to book my car in following the discovery of 2 faults detected by the main dealer (Motorline Nissan Crawley) on a routine service recently. Got a phone call at 8am on the morning the work was due to be done stating that there was no guarantee that the car will be repaired because they had too much work on! Not sure I understood what they meant especially as the car was booked in about 3 weeks before. At the time they could not arrange for a replacement car so I made adjustments with work and child care and planned not to have a car for the day - only to be told the work would not be done. As one would imagine, a significant inconvenience! There have also been other situations when one rings up and is passed from pillar to post, almost as if they are confused. We have had a three Nissan cars over the past 8 years and what we have found increasingly is that they are very friendly and nice when you are buying a new car but as soon as you take delivery of the new car, the after sales service is very poor. It's almost like the customer becomes a burden to Nissan! At least our experience has made the decision on the purchase of our two cars next year much easier - certainly not Nissans!!