If I could rate zero - I would. Don't believe a single word Nissan tell you when buying a car. I bought a Nissan X-Trail with the 3 year service plan from a Nissan dealership and was advised it could be refunded or transferred if the car was not kept for the full 3 years (as we explained we rarely kept cars for the full t. Handed car back early (as per the contract) and enquired about the remaining service balance and was then told this was not true and Nissan didn't need to and wouldn't refund the balance. I would need to provide written evidence from the dealer and they would have to honour directly (which of course we all do when discussing a new car!). The dealership no longer exists so raised a case with Nissan and was sent round the houses. Their customer services team is designed to encourage you to give up. If you complain about the case management team, they put you back in touch with the person you spoke to previously in the case management team (apparently that is the only option they have). When I asked to speak to someone else, I was told no I couldn't, the case manager made the decisions and that was the end of it. I have had many cars from other brands and Nissan is by far the worst. I don't expect much from companies these days but, I do expect some level of customer service - the clue is in the title!