Initially I was quite disappointed with not having the option of paying for a quicker delivery option as the gift I was buying was for a particularly important anniversary (which I explained in my emails) However due to the current circumstances it was understandable so I ordered anyway and knew the gift would be a little late. When it arrived it was the wrong bracelet, not only the wrong item but also cheaper than what I had paid which was very disappointing. I emailed and left a voicemail, and after calling a few times further I managed to speak to someone who I really don’t feel had great customer service skills, as when I was disappointed to hear it could take a week to receive a replacement I was then just told it was fine to go buy the item at another place I had found. I would have done this however I would have then had to wait until I could return the incorrect item before I could get my refund, as well as paying for the item elsewhere. I decided to wait for the replacement which did arrive very quickly and I was very appreciative of this and emailled my thanks. However I still have to inconvenience of having to return the wrong bracelet, when I’d rather avoid having to visit a post office at the moment, so I will have to return when able, within the extended returns period.