I ordered my product on 11th December and paid extra for next day delivery. The terms of the delivery were not honoured and I only received the product yesterday (14th December 2014), some three days later. I contacted the seller earlier today requesting a refund of the delivery charge and was informed that she would contact the courier and that a refund would only be made if she received a rebate from the courier herself. I was also subject to criticism for leaving an earlier negative review about this matter. This is totally unacceptable service bearing in mind the seller is in breach of the contract. Having encountered similar issues with other retailers the delivery charge has always been refunded as a matter of course. My dispute currently remains unresolved and I have been informed by the seller to contact my local trading standards office. I shall not be purchasing from this company again.