Bought 2 sofas in velour fabric. In less than a week parts of the fabric looked like white spots rather than the shading should look. The sofas look 5 years old. Complained to no avail. Next sent two different companies out who sent reports that were different from each other one said it looked like water damaged. The other said not water but pile crush. I think after a week this would be nigh impossible. I have tried to take this further but told nothing they will do case closed. I am so angry. at such arrogance. The sofas cost £1800and under the sale of goods act are not fit for purpose. I am going to take it further as the customer service is appalling. A good customer of Next for years but I will never shop there again nor will my family. I advise anyone not to buy furniture from NEXT or if you have any dissatisfaction with it you’ll be stuck with it. Janet Ball