"(Pictures attached). I needed a corner couch of specific sizing and the usual well-known furniture shops did have quite the right combination so I decided to look for a local place which could make custom sofas – pricey but was sure the premium would be worth it.
I found Newmanandbright website, it looked convincing so I took the time to go their store and see some sofas. What was on display was excellent.
I specified the needed sofa with Rafi, paid the 50% deposit (£1,492.50) and excitedly awaited delivery date. The service over the phone was appalling – he backed down when I asked Rafi to get his recording for us to listen.
Anyway – paid the remaining 50% and sofa arrived. At this stage – the attitude I had experienced told me I really had no option but to live with the very substandard quality sofa that was delivered. It was no where near the great quality of what was on display at their place.
I have recently ordered a new, similar sofa from well-known store at the cost of £2500 and I am getting rid of the Newmanandbright sofa (for free) having had to suffer looking at it for 18 months. Attitude was very bad (after I paid 50%) and quality of sofa I got. Shocking experience.
On the plus side - I'll give the couch this much - its sturdy. The pictures you see are recent and exactly same state was when delivered 18 months ago.."