"Dreadful experience! I ordered an item well in time for Christmas. When it was not delivered on the expected date, I spent hours emails and ringing the company being fobbed off with inaccurate information and reassurances that someone would get back to me! Eventually 2.30pm Christmas Eve, I was told would not be delivered but would have it straight after Christmas. The fiasco continued with Many more phone calls from me. It was eventually delivered on the 4th January - difficult one to explain to an 8 year old. So disappointing!"