I Contacted NeoGrass as I was looking for a high quality lawn especially as I have two dogs, so it needed to be robust after ordering samples I spoke with NeoGrass by phone as they wanted to check that the one I had decided on met my needs correctly. I had chosen the Inverness 25mm it certainly seemed the best fit for our needs. Also they talked through what sub-base I needed to put the grass onto and also referred me to the detailed instructions on-line there website which walks you through the whole process. I decided to phone the order through again NeoGrass were so helpful and guided me through what I needed ie not only the grass but sand and also the fixing pegs, membrane, joining tape and glue etc etc. The delivery was on time exactly to the day I had chosen. We chose to lay the lawn ourselves and we are please with the job. The lawn has now been down for about three weeks and so far we are very pleased with it. Quality seems excellent and I can confirm that instant recovery really does work. Well done NeoGrass you whole service has been excellent. Thank You