In 2008 I purchased my own apartment with a help to buy scheme on an interest only mortgage, with a view to changing over to a repayment mortgage in the future. One year later I met my husband and step children and we found we had quickly outgrown the apartment. We had the property valued and were devasted to find that the property value had dropped dramatically and were unable to sell it. We decided to rent out the apartment so our family were more adequately housed, however this did not solve the problem of how we were going to re-pay the mortgage by which time the property price had dropped again. In 2017 I stumbled across an advert on the internet for Negative Equity UK and was intrigued to know how they could help us. We contacted them and made a decision to go ahead with this process. We were allocated a Case Manager, Natasha who was very thorough and attentive. She kept us informed and worked hard through out the process. We have now completed the process 19 months on and are happy to say that Negative Equity UK have managed to settle our case and write off £33,400 with a settlement figure of £5,400. Towards the end of this process our financial circumstances changed when my husband's hours were cut so finding out that our mortgage company had accepted a settlement payment was the best news possible. We can't thank Natasha and Heather enough for getting a positive result. We could not have done this alone by ourselves without professional advice and knowledge. We would definitely recommend this service to anyone else that was in our position, but please note that it can be very stressful at times.