After 2 years in despair at appalling service from an agent responsible for losing control of our property and failing to negotiate settlement - now no longer with the company - I fortunately saw reviews commending Mark and Dale so decided to make a final appeal before contacting the Ombudsman. Dale took up our case, gave prompt and knowledgable advice resulting in an IVA and final settlement - in 4 months! His complaint to our intractable mortgage account holder secured an offer of compensation. We couldn't be more relieved or pleased and can recommend him, Mark and Colm's IVA team without reservation.