Finally received my renewal membership pack a week after my payment for renewal. Courier left it in my pub garden in the rain when were actually open!!!! No Bookers £100 voucher enclosed as clearly advertised in their membership part of their website and no explanation why it wasn't in the pack I have finally received. Contacted them to find out they don't have any available due to the ones in stock only being valid to the end of February 2022. Told one would be sent out once they had got more in stock. No date when this would be....... Been a member for 5 years and not very impressed with the lack of customer service.