It was like pulling teeth. You're online system kept stopping and resetting, forcing me to re-listen to atleast 3 modules again. It doesn't allow you to move more quickly through material you know and you're forced to listen to that woman droning on for all 20 modules. My learning style is to read and study quietly and then move to the test. Also - some of the module tests are incredibly pedantic. And you should have the correct version of tests available afterwards to check learning. As the training stands now it would save me more money paying for the whole thing with another provider who has a more agile system. I wrote to you mid-training about this issue (as it was over a weekend) and noone bothered getting back to me. We love the service you guys provide - but as a previous trainer and writer of training materials - this was an extremely poor experience and I would say does nothing other than tick some boxes. It really needs to be addressed. I shan't be putting any of my staff through this until resolved. Happy to discuss by phone if it would be helpful to you. Catherine Menist