This Bank is the worst Bank i have ever dealt with. They recently wanted to do a Business profile review and they sent three letters to the wrong address, they then froze our account and caused chaos! They contine to this day 8 weeks on harrass and intimidated us on almost a daily basis. You send them the info they need and they just come back asking more and more questions. It has got to the stage where the harrassment is affecting my health. I have filed a complaint with the bank and with the financial onbudsmen and am awaiting a reply. If anyone reading this is thinking of opening a Business Account with Nat West then please DON'T there are the absolute parasites and pondlife of the banking world!