NatWest Bank is a shame. No matter if you go in a branch and want to see customer service face-to-face or if you want to speak to them on the phone. The majority of staff seem to be incompetent and they also have no customer service skills. Whenever I went to the branch (any branch in London), most of the time there is no receptionist at the desk. And branch managers seem the have the same incompetence just like normal staff members. If trying to speak to customer service on the phone, one has to wait a long time until somebody answers the phone. Just like the queue in the branches. And then you get an answer as if it’s no answer. Avoid this bank if you can.