Horrible and rude customer service. On hold for 20 minutes calling from Australia. Needed to speak to Natwest to have my credit card unblocked, despite me telling then that I would be travelling to Australia. After finally being connected they tell me their systems are undergoing planned maintenance - why on earth couldn't they say that at the beginning of the phone call. The rude phone call operator hung up on me when I asked him why I had to be on hold for 20 minutes before they could inform me that they wouldn't be able to access any if my account details to help me. This is just the latest of my many problems with Natwest, although I think this is the final straw and I'm going to go back to Lloyd's Bank as soon as I can.