Utterly disgusting. Twice I had to book appointment and on both occassions was not seen. Banks fault 1. Bank did not advice me a certain timescale of documents was required 2. Bank booked appointment with a customer advisor who was working at a branch elsewhere not to the one I had specifically requested. I was appaled at the lack of customer service by Natwest. On the second appointment due to lack of capacity within the branch I was not seen. I stressed this was second time booked I urgently needed to open an account and had also come during my break I should be prioritised But no just a little show of sorry.