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"I’ve been banking with them for years and I am truly disgusted and dissatisfied with their service . I’ve been the victim of fraud on various occasions with them but still remained a loyal customer with them. I was recently the victim of another scam this time via telephone and no one seemed to take responsibility for the poor security measures in place or acknowledge the fact that I’ve been subjected to fraud on many occasions . Instead I was told that they would not be refunding my money as it was my fault this happened and was even hung up on by one of their employees . I have not been able to have any form of access to my account nor have I been advised as to how I can access it and have instead been told that I have to wait to receive a new card as my old card has been cancelled so have had to rely on the financial support of others. When informing them that I would be taking my services elsewhere I was more or less told to go ahead . It’s disgraceful that I cannot even rely/ trust my my own bank to take care of my hard earned money . Do not bank with these people !"
Posted 2 months ago
Natwest is rated 1.85 based on 138 reviews

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Alice, Customer Support