"I visited India and notified Natwest of my travel dates. I tried to purchase a piece of jewellery. The payee was already in my contacts from a previous visit but my payment was not allowed.
When I returned home, I had an answerphone message on my mobile to phone the fraud department. I called immediately and they said a letter had been sent out to me. I asked for a Manager to call me but so far nobody has bothered. I have since called back twice and still nobody has called me.
I will not only be taking my current account elsewhere, I will also be moving my business elsewhere.
Every time I have a problem at Natwest, nobody calls me back.
The level of service is worse than useless.
AVOID THIS BANK OR RISK CONSTANT FRUSTRATION, OR WORSE STILL, BLOOD PRESSURE"