Natwest are absolutely awful and their customer service is rubbish. They had frozen my account without giving me reason leaving me without access to my money for a week then 2 weeks later i recieve a letter saying they will be closing my account again without reason. What is more annoying is the fact that everytime i rang, everyone i spoke could not tell me what was going on so i was either told to go to the branch (even the branch were unsure what was going on) or wait for them to ring me which never happened. I am absolutely fuming at them for making me feel like a criminal and making feel like ive done something wrong when i have not done anything. i wouldn't recommend anyone ever joining their branch as they do not appreciate their loyal customers who have been with them for more than 10 years. It is very unfair what they have done.