"Worst customer service ever. I have been on the phone to the customer service to try and sort out an issue because their online banking and online credit card banking systems aren't unified (so inconvenient).
No support, understanding or even the slightest attempt to help. Their personnel need training on the fact that expats who live half way around the world cannot pop into their branches as easily as that. Next time I'm in the UK, I'll definitely be popping into a branch, not for support but to close this account! Learn to treat customers right!"