Natwest doesn't even deserve one star. We have had multiple issues with the bank. The latest has been my legal change of name. Every other organisation I have dealt with (HMRC, DVLA, DWP, local council, utility providers etc) has been very helpful and understanding of me as a disabled customer with mobility and communication challenges. Not Natwest. One month on and the matter is still not resolved. The options they have offered have been "fair and reasonable" - to Natwest and not to me. To top it off they paid £50 'compensation' in to my account this week and because I challenged them they then threatened to take it out again. What a lovely way to treat a disabled customer who they know is 100% dependant on her husband and, with no independent income, worries so much about money and just getting through each week, let alone month. We have been loyal customers of Natwest for over 15 years - more fool us!