The worst bank you ever! if your bank cant keep your money safe then what's the point of having a bank? and after someone has fraudulently taken your money, if you're bank are being the most unhelpful people out there then what's the point of banking with them! i rather keep my money under the mattress! My card details was somehow compromised and the someone made transactions, i called NatWest and they tell me to call the retailer, i call the retailer who acknowledge that it was fraud but need my bank to contact them to return the money. i call natwest again they say they cant do anything as i have an account with the retailer, even though the transactions were not made from the account i have with the retailer. what a rubbish service and bank!