The customer service was horrible. For no reason, my card was blocked for online purchases, and after chatting on the Webchat service and on the phone 6 times over three days, my issue wasn't sorted even though I was told, repeatedly, that my card was okay to be used again. The worst part is that all the teams at NatWest had zero communication so I had to continuously explain my issue to person after person. Worst service, and worst bank. Wouldn't recommend it to anyone, look for a better bank.
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