"They aren't helpful at all if you're robbed and lose your cash cards. I cancelled my card after answering security questions and they told me that it was fine so they would send me out my new card. Then they said my online banking had been closed and put me through to the security department who said they didn't know why I had been put through to them, but my card had definitely been ordered, and if I answer more security questions they would set up the online banking again. Then they asked me a stupid question about transactions that I couldn't remember, so I said I can't remember and could they ask another one, but he said the computer says I have to answer a multiple choice question and they have no control on what the questions are, so I said I'm not sure and would only be guessing and I don't want to guess as I have no money for food or petrol, and he was quite rude and said I had to answer it but I got the question wrong and then he said computer says so, but my card would definitely be sent out, so I said it was a stupid question and I can't believe he was so unhelpful. So I wait days for the card only eating cereal with no milk wondering why it was taking so long, and after 5 days I phone up again and they told me that there's no record of me ordering the card, so the last person i spoke to must have cancelled my card without telling me, and I'm told that I have to go into my branch which is now only open a couple of days a week. I said my petrol has nearly ran out and it's not open again for days, and I was told I should beg people for money and food until i can get to a branch. It's obvious the one who was unhelpful cancelled the ordering my card on purpose to be nasty. They made a stressful time even worse"