Natuzzi at the Manchester Trafford Centre is one of the most unprofessional companies I have ever dealt with and Jacob the manager I found to be extremely unprofessional, I would warn anybody to think twice before ordering from them. It took me 4 months, numerous phone calls and a lot of upset to get a refund on a chair I waited months for, and which was faulty on delivery. I bought a £1070 Luna chair from Natuzzi (MANCHESTER TRAFFORD CENTRE BRANCH) and it was a terrible experience from start to finish. The quality of the product was clearly unacceptable, and the service received from Jacob was appalling, his manner was extremely unprofessional and upsetting to say the least. After waiting 3-4 months for my order I received the chair which had a faulty headrest, it was clearly uneven and badly made. After numerous phone calls to Jacob, he eventually agreed to send out a technician (however very unwillingly). Jacob assured me he had personally checked the chair with a technician prior to sending the chair out to me, basically insinuating it wasn’t faulty and I should just accept the chair as it was. After much back and forth with Jacob who continued to deal with the complaint very unprofessionally and was extremely unhelpful, the technicians report confirmed the headrest was infact faulty. Jacob told me he was having a new headrest made – I waited around 6 weeks and then called the store again to be told after numerous calls that I wasn’t getting a new headrest and in-fact one had never been ordered. I was then eventually told I could have a new chair however he couldn’t guarantee it would be any different to the one I had already received; the only other option was to have my money back. After the chair was collected, I then had to make numerous calls to Jacob to actually get my money back which I eventually got back 9 days later. All in all, an extremely unpleasant experience, I wouldn’t expect this kind of service from a cheap high street retailer never mind what is supposed to be a luxury furniture store – completely unacceptable product and service.