After a first time use of using this service, I've found it great. I would suggest on a couple of things to consider: 1) having the option to have a note field - as we arranged a collection from Birmingham, but we had no option to leave a message on the request as our warehouse shut at 5pm and all warehouse staff had left the building. 2) perhaps offering to keep hold of stock in a warehouse and arrange for delivery the following working day (maybe offer an additional charge?) - as our warehouse shuts at 5pm on Friday's there was no one around to take the stock back. If you offered a holding warehouse or something similar and arranged for re-delivery of the goods for the monday that would have been convenient as the warehouse manager then had to take time out of his evening to arrange for someone to go back to the warehouse so the goods could be delivered. It is just something to consider, but overall it is a good service that you offer. Thank you Nicola