This company is OK if all goes well, but not at all when there is any problem. I have been trying to return an item (they sent the wrong item) for 4 months now and it has been a complete nightmare. The customer support on returns is only by email and they never email you back. In the end I had to make a formal complaint to get anywhere after no one responded to me for 2 months! Even when I complained, they did not take it seriously and have been telling me for weeks that the courier is coming to collect the return this week, then next week, then the week after. They still have not collected my return 4 months after I notified them about the incorrect item and are leaving me considerably out of pocket. I used this company a lot in the past for several renovation projects but never again! They have really gone downhill. Seem to be short staffed and the customer support is just abysmal. My advice is AVOID. Just not worth the aggro. There are plenty of other good bathroom companies out there that are so much better than this.