Firstly,there was the relentless and costly add-ons for things as basic as sat-navs and the worrying list on things that HAD TO BE DONE before handing back the vehicle, or further penalty payments would be due. When you put together this list with the fact the vehicle had to be back by 11a.m. OR -you've guessed it - penalty payment would be due, the last full day of our trip was clearly going to be spent cleaning! The pick-up was accompanied by a vehicle orientation input, which was delivered at high speed by someone clearly keen to be somewhere else. The vital significance for you here, is that almost every little bump and scratch is pointed out to you and is registered on their laptops. I say " almost" because, when we returned another small crack was spotted 10 feet off the ground, at the junction of the side and the roof. It had no obvious sharp edges and looked old. We knew we hadn't caused it and said so. Only to be met with the assertion that if it wasn't ontheir laptop, it had happened while we had the vehicle and, furthermore, it was in an area whereit looked as if acomplete section would need replacing!! I refused to sign any of their documentation, as i had no intention of accepting blame. So now I wait, having read the reviws of others, wondering why I didn't do that BEFORE booking with them and so avoiding becoming the same as the poor chap who got less than £2 back out of his £750 deposit, by the time they had helped themselves to their "costs". READ THEIR REVIEWS! USE YOUR COMMONSENSE! DON'T GO NEAR THEM!