"Dishonest, misleading, unreliable. Always read small print.
I only ever use Nationalexpress when I have no other option. And it always turns out to be a nightmare. Horrible customer service at the stations where I get verbally abused for expecting accurate and truthful information. Dishonest and misleading information at the time of reservation (Booked a ticket to Heathrow T4 got a ticket to T1&2, despite the ticket being amendable which I had paid extra for, the extra fee for changing the journey was £40 whilst a new ticket for the same journey would be £28), poor timekeeping which results in long delays (Booked a bus from Stansted to Cardiff, only upon the purchase it became apparent that there was a coach change at Victoria. The first coach was 5 mins late so I missed the connection, I was not allowed on to the next coach to my destination which resulted in 5 hours delay)
I so wish there was more competition on the market"