Read all National Express reviews.
"Dishonest, misleading, unreliable. Always read small print. I only ever use Nationalexpress when I have no other option. And it always turns out to be a nightmare. Horrible customer service at the stations where I get verbally abused for expecting accurate and truthful information. Dishonest and misleading information at the time of reservation (Booked a ticket to Heathrow T4 got a ticket to T1&2, despite the ticket being amendable which I had paid extra for, the extra fee for changing the journey was £40 whilst a new ticket for the same journey would be £28), poor timekeeping which results in long delays (Booked a bus from Stansted to Cardiff, only upon the purchase it became apparent that there was a coach change at Victoria. The first coach was 5 mins late so I missed the connection, I was not allowed on to the next coach to my destination which resulted in 5 hours delay) I so wish there was more competition on the market"
National Express is rated 1.65 based on 102 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support