"The coach was 30 mins late from our trip from Stansted to Victoria Coach station. They're was a queue of at least 200 m's of people. No update, no traffic information, no communication. The driver announced that (surprise, surprise) we're running late. At the departure when handed over and checked in my suitcase I was asked by the driver what my destination was and as I said it was Victoria station, it was put on one side. As the coach was running effects further late, I tried to replan my route, but when got off the bus and was asked which suitcase was mine and pointed to it, the driver said, you've got to go to Victoria as you stated. She than got back to her seat and closed the boot. Practically blocking me from my suitcase and limiting me in my freedom as my suitcase was going to Victoria anyway. I felt humiliated as she shouted at me and was not helpful at all. I don't understand this attitude at all, but all I can see is the rudeness and the lack of flexibility. National Express is a headache. Unreliable. Never use them if you don't like pain."