While at first I thought these pillows to be extremely good quality and very comfortable, I was saddened to find out that after 4 months of use the support of both my pillows was lost and I was left battling with them to find a comfortable position. The team at panda we’re quick to reply with acknowledgment of my 10 year guarantee, however the burden is on me to provide suitable wrap for postage and pay for delivery; no reimbursement permitted. Considering I bought two pillows and I deem both to have the same problem, I will therefore not be returning the pillows at my own cost to potentially be put in this same position 4 months down the line. (Royal Mail 2nd class Large parcel delivery = £15 for 2 pillows) Regards