I signed up on a promotion in 2016. I emailed to cancel within the promotional period. Since my email to cancel, My Living London keeps on charging me an annual fee of £39.99. I've emailed them countless times to cancel and they don't respond. In 2017, I had no choice but to do a bank reversal in which they then decided to respond to my countless emails with threat of legal action so I had to cancel the dispute as they claimed they didn't receive any of my emails even though they clearly responded to my email. Again in 2018, they did the same and took £39.99 which I had to email them again to cancel and refund my money as I don't want the membership and to cancel the account completely. I finally had a response and they refunded me £39.99. 10th May 2019, they debited my account again ignoring all past messages to cancel. I've sent them 10 emails and messaged via social media and directly through there site with no response this time. Just to add, even though they debit my card, they don't even send any membership card out. When they do decide to email me back, they claim I have never contacted them. The only way to contact them is via email. I've even had to resort to friends emailing on my behalf in which they stop responding when they mention to look into my complaint.