Small packet car spare via eBay said delivery Sat Dec 1 or Mon Dec 3. Tracking 0932 Dec 3 said Delivery will be attempted between 1500 and 1700 today. Tue 4 Dec 0733 On its way to courier then 1306 Due to be delivered today. No sign of it Tue or Wed % Dec. Drove to Bridgwater depot Thursday morning. Obvious chaos. Disorganised heaps of parcels with many drivers apparently picking stuff up at random. I was eventually told Courier had been reassigned to Roberts, a Tewkesbury company. Phoned them. They said I should email hermes@reddelivery. Did so but no reply. No tracking record between Tue 4 Dec and Sun 9 Dec at 1725 "At the customers local depot". Monday 10th Due to be delivered today + Delivery will be attempted between 1700 and 1900. It wasn't. Finally arrived 1255 Tuesday. Obviously not the driver/courier's fault. Just completely useless management and organisation. Excuses when I phoned Bridgwater - Christmas and weather, like they'd never happened before. I wish I could give NO STAR but I'll have to join the 86% who only gave one. Contacting eBay and my vendor to warn them off Hermes. The pits!