Third day waiting for parcel to be picked up and returned to Amazon. Each time Amazon rebooks with Hermes a new return slip has to be put inside the parcel and on the outside. This means having to open up all the packaging and replace the existing return slip. No way of contacting Hermes as I am not their customer (Amazon is). On the Amazon returns account it advises that Hermes attempted to collect the parcel but no one in so the return has been cancelled which is not the case. I have now taken three days off work to be "in" between 8 a.m. and 8 p.m. for a collection that never happens. Impossible to speak to an actual person on the phone, just some robotic chat which is useless and cannot deal with the problem. Amazon now advise me to book my own parcel return and they will refund me. This will NOT be through Hermes.