My customer did not receive her parcel. She got an email saying the parcel had been delivered and it had been signed for. She was at work at the time, when she got home there was no parcel and none of her neighbours had signed for it. This was a month ago, since then myHermes has been giving me the run around. I've had endless chat sessions with them and absolutely nothing has been done. I've sent in the DOR form 3 times and they keep asking me the same questions although it has already been answered, classic delaying tactics. I will never use myHermes again, Royal Mail is more expensive but a much safer option.