We have to use hermes when a company don't give us the option. I HATE it. They never give our stuff to our house. They always give it to the neighbours. We don't get a note saying where the package is and when you go online to check the signature they sign it themselves. Absolutely terrible. We had a £400 dyson fan delivered to a neighbour without a note or anything. The only indication we had that it had been delivered was that online it said it was delivered and when I went to check the signature it was signed "porch". Someone could've taken it and we wouldn't have ever known. I can handle a £10 package going missing maybe once but I don't trust them at all to make sure I receive my parcels if they just leave £400 parcels sitting in someone else's porch! Terrible customer service!