I wouldn't even given them a one star if It wasn't mandatory. Hermes failed to deliver which I understand happens with all delivery companies, but Hermes web chat in India is the worst. I was told by the staff in India that my item would 'definitely' be delivered. It was all lies. They said the courier had my package but the address was incomplete. However, the tracking did not even get to the point of the courier. They say lies because they can get away with it because you can't speak to a person on the phone anymore, there is no option to do so. I pray this company does what amazon does -start delivering to post office or a locker. Does what DPD do -deliver to a supermarket. Anytime I've requested a 'home' delivery my item either goes missing in the depot or they deliver to the wrong address.