Parcel Number: 1825990920121986. We ordered 1000 plastic cups from a 'Hot Bargains' on Ebay on the 12th June, it was estimated to be delivered between 14-15 of June. It was "Delivered to a safe place" on the 15th of June at 12:55pm, the signature that has signed for this is not one of ours, we only have 5 employees and nobody recognises it. I then went on to the hermes live chat to try and find out where it was delivered to so i could go and pick it up and was told a women named Lauren (not a clue who this is) had signed for it, they did not tell me the address it was delivered. I have spoke to the people on live chat multiple times to try and sort this out and they have now told me to contact the seller Hot Bargains. Hot Bargains tell us to contact Hermes because they delivered it. Hot Bargains are also being unhelpful and have washed their hands of it. I decided to try facebook and a person called Andrew said they would try and speak to the driver to clarify the exact location and to allow 24 hours. 72 hours on no reply. I received 2 automated messages back following 2 more contacts made before I finally got told 6 days later to contact Whistl. Whistl told me it wasn't their responsibility. So as far as I can see the seller Hot Bargains sent it. I paid for it. Hermes lost it, yet it's me the customer who is out of pocket and without a product due to the incompetence of a Hermes driver and their customer services. I have lost out on income through being unable to sell protein drinks in my gym for 6 weeks.