It's my first time using online design service. I purchased the basic package for my living room design. I had a great experience with my designer Celine. She is super friendly and helpful, most importantly, she listened to customer's requirements, kept the communication going throughout the whole process, and provided valuable insights. Celine is very professional, and has a good eye on furniture/decoration sourcing! I'm very satisfied with the design and the service. I would like to come back again with my other rooms' design, and I strongly recommend the site!