Working with Olivia Boardman @ My Bespoke Room has been a pleasure - she has worked so hard, so quickly to pull the design together of our living room/dining room area - creating various different zones to make one big open plan room into 4! We were totally aligned throughout, had a thorough first video call and spoke daily via the chat functionality and she honed in on my style immediately. I also felt entirely comfortable to tell her when we didn't like certain furniture pieces as she always had another 8 suggestions up her sleeve. We're delighted with the final result! The human element can't be faulted - but would give 5 stars instead of 4 if the functionality of the Personal Shopping page was more integrated with the external sites - There have been a few occasions where the price on MBR was more expensive than the actual website, or the delivery option being pulled through is the more expensive one by default. It would also be good to be able to add URLs of products from websites not included in the final list to purchase through MBR/have everything on one page/moodboard. But overall - very impressed! Thank you Olivia!